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Feel empowered to make decisions | Act with integrity and urgency | Lose the argument, win the guest
Uphold the highest standards in everything you do | Ensure each product, service and interaction reflects our commitment to excellence | Foster a mindset of ownership and drive towards delivering unparalleled value to customers.
Coach associates respectfully and constructively | Treat everyone as you would treat your family
Take care of yourself and others | Listen generously as an ally
Serve and inspire | Keep an open mind | Work as a team
Have each other’s backs | Celebrate success
Laugh every day | Smile often | Don’t take yourself too seriously
Take an interest in your team | Let fellow associates know they are appreciated
Work fearlessly | Make things happen | Bring your A-Game
Accept challenges | Work with enthusiasm and a sense of urgency
Move fast, think big | Take calculated risks but make good business decisions
Hold yourself and others accountable for achieving results
Have a continuous improvement mindset | Embrace change
Be an innovator – think out of the box | Be the expert in your area
Challenge yourself to keep learning | Anticipate rather than react
The little things do matter | Look beyond your own area
If you see something, do something | Clean as you go
Be an ambassador for the company | Represent the company with positive actions and language at all times
Be a good neighbor | Get involved | Volunteer